Tier 1 Bank

MHC consultants worked with the Client’s SMEs and Business Leads to distinguish which of the overarching organisational goals and target metrics could be supported through technology transformation. MHC’s approach is to always support human capital with an Asset Base, which consists of repeatable pre-determined tools and templates.

MHC built a monitoring system of cascading metrics (Key Performance Indicators, which were made up of more granular KPIs) and recommended that future programme benefit cases be linked to one of the most granular metrics as part of the internal Investment Governance process for change programmes.

MHC worked with the Client to build a clear illustration of the technology target state, detailing the target operating model, architecture and application landscape. MHC built an additional governance check to ensure all major change programmes had a target state blueprint that mapped back to the overarching technology target state. A recommendation was made to require key programme milestones to demonstrate how they were moving the current state towards the target state in order to receive funding.

MHC built automated tools which linked to the Client’s golden source for reporting to monitor progress against the cascading KPIs. MHC facilitated calls between the Client’s senior and middle management to align their future plans with the technology strategy as a basis for future planning using the output from the tools. The metrics to control and report on progress for the target operating model included: corporate title pyramid, span of control, geographic loading, vendors and role type. The tool for the transformational roadmap which showed milestones, dependencies, risks and issues became a key input to assess a transformational programme’s health and determine the required remediation action.