Billing & charging applications
Client's prices reviewed
More benefit than predicted
CLIENT PROBLEM
A tier 1 global bank initiated a wholesale review of the pricing structure in its transactional banking division. The goal of the programme was to align the bank’s pricing to its cost structure by harmonising prices, minimising price disparity and moving towards a more standardised approach for billing and charging.
The complexity of the billing and charging landscape was compounded by a siloed approach to data management. Additionally, the vast network of stakeholders involved and the tight timeline for completion added further challenges. As a result the client required significant assistance and resources to deliver the expected results.
MHC APPROACH
We provided consultancy services to define structured workstreams and projects with consistent deliverables and clearly defined ownership. Moreover, our resources integrated with the client’s and other vendors to guide, advise and deliver the programme.
MHC provided central programme resources that assisted shaping the programme and defining the approach for delivery. Once the approach was defined, a team of our consultants (business & data analysts, pricing & billing subject matter experts and project managers) worked alongside the client to achieve a successful delivery of the programme.
Result
The programme was hailed a resounding success by it sponsors and executive committee members and was completed 6 month earlier than originally planned.
Our input on the programme’s structure, which enabled multiple workstreams to run in parallel, and our ability to provide high quality delivery resources were key drivers for success.
The resultant benefits the programme achieved were 50% higher than that predicted by the strategy consultant’s engaged to initiate the programme. Furthermore the successful project handover revealed process improvements that will yield further benefits to the client’s profit when implemented.
